Support
Need a hand? Lavish Luck Casino’s support team is ready to help with clear, friendly answers. You can reach us through live chat for immediate assistance, or by email for questions that need a bit more digging. Our goal is to resolve most questions quickly so you can get back to playing.
Live chat — instant support
Our live chat is the quickest way to get help. Expect a reply within minutes, and often right away for common issues like account access, game errors, or bonus questions. For urgent matters, start a chat and a team member will walk you through the next steps.
Email support — detailed help when you need it
Prefer email? Send your message to support@lavishluck.net and you’ll typically hear back within 24 hours. Complex account reviews, verification documents, or payout questions may take longer, but we’ll keep you updated while we investigate.
Phone help — alternatives if you prefer to talk
Lavish Luck does not list a public phone number at this time. If you prefer to speak by phone, please ask in live chat or email and our team will advise on the fastest way to connect or arrange a callback when available.
How do I set up my account?
Our FAQ provides detailed steps for account setup, including registration and verification processes.
What is the Gold Coins (GC) and Sweepstakes Coins (SC) system?
The FAQ explains the difference between Gold Coins (GC) for fun play and Sweepstakes Coins (SC) which can be redeemed for real prizes, along with how they are used.
How do I redeem prizes?
Find comprehensive instructions on the prize redemption process, including eligibility, requirements, and timelines in our FAQ.
Where can I find app troubleshooting tips?
Our FAQ offers solutions and tips for common app-related issues and troubleshooting steps.
What we can help with
Our support team handles account issues, deposits and purchases (MasterCard, Visa, PayPal), SC redemption and playthrough questions, app and browser problems, and game-related concerns. Typical timelines:
- Live chat: responses within minutes for most issues.
- Email: reply within 24 hours; escalations may take 48–72 hours.
- Complex account or compliance reviews: we’ll confirm receipt quickly and update you as the case progresses.
Knowledgeable, reliable, and respectful support
We know the sweepstakes model can be confusing, so our team explains the difference between GC and SC, playthrough rules, and redemption steps in plain language. Expect patient, professional help focused on resolving your issue, whether it’s a transaction question, a verification request, or a technical problem.
Responsible, secure help you can trust
Your safety matters. Our support staff can guide you through security checks, account limits, and responsible gambling tools like deposit limits, time-outs, or self-exclusion. We never pressure players, and we’ll always point you to resources if you need them.
Reach out anytime—click the chat button on the site or email support@lavishluck.net. We’re here to help, and we want every question answered so you can enjoy Lavish Luck with confidence.